Contact Us
This page is for readers who need to reach the people behind Online Casinos. Use it to send a correction, flag a bonus term that has changed, ask how a wagering requirement works, or tell us about an experience with a casino we cover. Email us at [email protected] and we aim to reply within two business days.
One thing to settle up front: we are an independent research and comparison publisher, not a casino operator. We cannot access your account, release a pending withdrawal, credit a bonus, reset a password or reverse a deposit. Those requests have to go to the casino's own support team, and further down this page we explain how to escalate them properly if that team is not helping.
How to reach the editorial team
- General questions and feedback — [email protected]. Anything about how we work, what a term means, or what a page says.
- Corrections — same address, with "Correction" in the subject line and a link to the page. Tell us which sentence is wrong and, where you can, what the casino's current terms actually say.
- Player experiences — tell us what happened, with dates. Reports of slow payouts, unexpected verification demands or bonus terms applied differently than advertised feed directly into our next review of that operator.
- Commercial and partnership enquiries — use the same inbox with "Commercial" in the subject. These go to a separate person from the one who writes and ranks the reviews.
Writing to us is free and carries no obligation. We do not ask readers for account numbers, passwords, card details, copies of ID documents or one-time codes, and no genuine message from us will ever request them. If you receive something that claims to be from this site and asks for any of that, it is not us.
Where our money comes from, and what it does not buy
Some links on this site are commercial. If you follow one and open an account, we may be paid a commission by the operator. That funds the research, and it costs you nothing extra. It does not decide the order of our rankings, and it does not buy a better editorial rating or the removal of a criticism. If we could not find a limitation worth mentioning, we would not publish the review.
Advertised bonus figures come from the operator. They are marketing claims, correct to our fact-check date of September 25, 2026, and they can change without notice. We have not deposited, played or withdrawn at any of these sites — everything on this site is desk research and verification against published terms, not testing. When you contact us about an offer, that distinction matters, because the binding version is always the one in the casino's own terms and conditions at the moment you claim it.
Questions about the sites we rank
Most reader mail concerns the offers at the top of this site. The headline numbers are the part people write in about, usually because the amount they saw advertised is not the amount they could actually withdraw. Here is what to read beside each one.
Raging Bull — 410% up to $10,000 + 50 free spins
It sits at the top of our list because it publishes a full, unusually detailed set of bonus rules: playthrough, game weighting, excluded games and maximum bet per spin are all stated rather than implied, which is what lets a reader work out the real cost before depositing. That transparency is the reason for the 10.0 editorial rating.
The conditions worth reading first: a percentage match this large is calculated on your deposit, so the $10,000 ceiling is reachable only with a very large one, and the 50 free spins are normally tied to named games with their own winnings cap. The limitation: headline percentages in this range are almost always paired with high playthrough and a cap on what bonus winnings can be cashed out, so treat the number as a measure of playing time, not of money you will see. New customers only, minimum deposit and wagering apply, and terms vary by state.
Magician Bet — 101% no wagering
This one is on the page for the opposite reason: it is the clearest offer in the list to understand. "No wagering" means the bonus funds are not locked behind a playthrough multiple, so what you win is what you can request to withdraw, subject to the usual verification. For readers who find bonus small print exhausting, that is worth more than a bigger headline number.
The limitation: 101% is modest next to the triple-digit matches elsewhere on the list, and no-wagering offers usually carry tighter caps — a lower maximum bonus amount, a shorter validity window, sometimes a restriction on which games count. Check the expiry date the moment it credits.
Slots of Vegas — 375% bonus + 50 free spins on Cash Chaser
Included because the free spins are attached to a named title rather than a vague "selected slots", which makes the value easier to assess: you can check that game's RTP and volatility before you commit. The 9.6 rating reflects a strong slots-led catalog with a straightforward claim process.
The limitation: spins tied to one game are worth less if you dislike that game, and spin winnings are commonly credited as bonus funds with their own playthrough attached. Minimum deposit, wagering and maximum cashout apply.
Uptown Aces — 600% for new players
The largest percentage match on our list, which is exactly why it needs reading carefully. It suits a reader who wants maximum session length from a small deposit rather than the fastest route to a withdrawal.
The limitation: the bigger the multiple, the heavier the conditions tend to be — expect a maximum bet per round while the bonus is active, and be aware that exceeding it can void winnings outright. New players only; see the operator's terms for the wagering multiple and any cashout ceiling.
How the rest of the list compares at a glance
| Casino | Headline offer | Editorial rating | What to check first |
|---|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 free spins | 10.0 | Playthrough and max cashout |
| Magician Bet | 101% no wagering | 9.9 | Bonus cap and expiry |
| Slots of Vegas | 375% + 50 free spins on Cash Chaser | 9.6 | Spin winnings terms |
| Uptown Aces | 600% for new players | 9.6 | Maximum bet per round |
| Card Crush | 2 mystery coins and 5 cards | 9.3 | Redemption rules for coins |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.2 | Sweeps coin redemption terms |
| BetUS | 200% up to $4,000 | 9.1 | Rollover across casino and sportsbook |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 8.9 | What the $20 purchase buys |
| Slots and Casino | 500% up to $2,500 x3 | 8.8 | Whether each tier is separate |
| Bets.FM | 225% up to 1 BTC + 225 free spins | 8.8 | Crypto pricing and conversion |
Ratings are our own editorial scores based on published terms, bonus clarity, banking options and game range. They are not customer review scores and not the result of play testing.
Money questions we can and cannot answer
We can explain how deposits, withdrawals and fees generally work, and what a specific set of published terms says. We cannot see your balance or chase a payment on your behalf.
Taking part costs whatever the site's minimum deposit is — often a low double-digit dollar figure, though bonus-qualifying minimums are usually higher than plain deposit minimums, so a $10 deposit may not trigger a match advertised at $25. Methods available to US players commonly include debit cards, credit cards (some issuers block gambling transactions outright), ACH or online bank transfer, wire transfer and, at crypto-friendly sites such as Bets.FM, Bitcoin and other coins. PayPal and similar e-wallets are available only at some operators and generally only in states with regulated online casino play, so verify it on the cashier page before depositing rather than assuming.
On the way out, expect three things: a minimum withdrawal amount, a per-transaction or weekly withdrawal limit, and a processing window that runs from the operator's internal approval to the payment rail's own timing. Crypto payouts are usually quickest once approved; card refunds and bank transfers take longer. Fees may be charged by the casino, your bank or the payment provider, and some sites waive one free withdrawal per period and charge after that. None of these figures are universal — read the banking page of the site you are joining, and if it is unclear, that is a fair thing to email us about.
If a withdrawal stalls, the usual cause is verification, not refusal. Which brings us to the next section.
Withdrawal problems, verification and complaints
Before you write to us about a delayed payout, run through this sequence. It resolves most cases faster than we can.
- Complete KYC in full — photo ID, proof of address dated within the period the site specifies, and proof of the payment method used. Larger or unusual sums can trigger source-of-funds checks, which are a legal anti-money-laundering obligation, not an excuse.
- Confirm you have met the wagering requirement and have not breached a maximum bet rule while bonus funds were active. Breaches are the single most common reason winnings are voided.
- Check the withdrawal was made to the same method you deposited with, where the site requires that.
- Raise a formal complaint with the operator in writing and keep the reference number. Ask for their final response and their complaints procedure.
- If the site is licensed in a US state, escalate to that state's gaming regulator. Regulated operators must publish who to complain to. If the site is offshore, your options are limited to its own dispute process or any independent mediator it names.
Send us the outcome either way. We do not arbitrate disputes and cannot compel an operator to pay, but documented patterns change what we publish about a brand.
What you will find across these sites
Reader questions often come down to "what can I actually play there". Broadly, the operators on this list cover four categories. Slots are the bulk of every library, from low-volatility titles that pay small and often to high-volatility games with long dry spells, plus progressive jackpots that pool across players — check the RTP figure the provider publishes, since the same game can ship at different RTP settings. Table games mean blackjack, roulette, baccarat and casino poker variants, run by random number generators. Live dealer rooms stream a real table and dealer in real time; they need a stable connection and usually carry higher minimum stakes than RNG tables. Specialty games — keno, scratch cards, video poker — fill out the rest. Sweepstakes-style sites such as Card Crush, Zumba Cards and Amazon Jackpots work differently again, using coin or sweeps-coin systems rather than direct cash wagering, which changes how both the bonus and any redemption works. Most operators also run mobile browser play or an app; game selection on mobile is sometimes narrower than on desktop.
Products beside the casino
Several brands here are not casino-only. BetUS runs a sportsbook and racebook alongside its casino, and its 200% up to $4,000 welcome offer has rollover terms that can differ between the sportsbook and casino sides — worth confirming before you place a first bet, because betting the wrong product can fail to contribute. Bets.FM's crypto focus means it also handles deposits in coins whose dollar value moves between your deposit and your withdrawal. Some operators additionally run poker rooms, bingo or virtual sports on the same wallet, with separate bonus rules for each. If you are contacting us about a bonus, tell us which product you claimed it on; the answer often depends on it.
Who may play, and where
You must be at least 21 at most US online casinos, though the minimum age is 18 in a small number of jurisdictions and varies by product. Legal online casino gambling in the United States is regulated state by state, not federally. A handful of states license real-money online casinos and require operators to hold a license from that state's gaming authority, geolocate players inside state borders and verify identity before payout. Federal law addresses matters such as interstate wire transmission and payment processing, but it does not create a national license.
That distinction matters when a site accepts sign-ups from your state. Accepting US customers is not the same as being authorized to serve them. Offshore sites may take your deposit while offering none of the protections a state license carries — no state regulator to complain to, no mandated dispute route, no enforced self-exclusion registry. Verify the licensing statement on any site's footer against the regulator's own list before depositing, and check whether online casino play is legal where you live.
Gambling is entertainment that costs money, never a way to make it, and no operator can be described as completely safe. Set deposit and loss limits when you open an account, use self-exclusion or blocking software if play stops being fun, and read our responsible gambling guidance for the support services available in the US. Our terms and conditions set out how this site operates, and you can read more about the editorial team on our about page.
Common questions about contacting us
How fast will I get a reply?
We aim for two business days. Corrections with a link and a clear description of the error are usually handled fastest, because we can verify them against the operator's published terms straight away.
Can you get my withdrawal released?
No. We have no access to any operator's systems. Complete verification, raise a written complaint with the casino, and escalate to the relevant state regulator if the site is state-licensed.
Will you remove a negative review if the casino asks?
No. Commercial relationships do not change ratings or remove criticism. If an operator believes a factual point is wrong, they can send evidence like anyone else and we will check it.
Can you tell me which casino will pay out biggest?
No, and anyone who does is guessing. Outcomes are random and the house holds a mathematical edge on every game. What we can do is explain which bonus terms are less restrictive and which banking options tend to settle faster.
Why did an offer on your site differ from the casino's?
Operators change promotions without notice and terms vary by state and by device. The casino's current terms always govern. Tell us what you saw and we will update the page.
If your question is about how a specific bonus, payment method or verification step works, email [email protected] with the casino's name and a screenshot of the term you are reading, and you will get a straight answer. If it is about money sitting in an account, start with the operator's support desk — then tell us how it went.